Legal
Financial policy.
Cancellation, no-show, deposit, and refund timing for cash-pay visits.
Synthetic placeholder; not legal advice. Financial policy placeholder describing synthetic billing terms.
Cancellation & rescheduling
You may cancel or reschedule a visit through the patient portal up to 24 hours before your scheduled start time at no charge. Cancellations within 24 hours of the visit may forfeit a deposit per the published service refund policy.
No-show
If you do not attend a scheduled visit and do not cancel in advance, the visit is treated as a no-show. Any deposit is forfeited and any charged visit fee is non-refundable.
Refund timing
Approved refunds are returned to the original payment method. Bank-card refunds typically post within 5–10 business days; ACH refunds may take longer. If a refund has not posted after 10 business days, contact billing through the portal.