Billing & refunds.

Every service shows its starting price before you book. Any deposit, included items, and excluded items are listed on the same page. We don't add surprise fees at checkout — what you see is what you pay.

Some services collect a deposit at booking. The deposit is fully refundable if you cancel before the cancellation window closes. After that the deposit is forfeit but can usually be applied to a rescheduled visit.

You can cancel a booked appointment from the patient portal up until the cancellation window closes for that service. The window is shown on the service page and again on your booking confirmation.

If a clinician declines to treat for clinical reasons, any deposit you paid is refunded in full. If we miss a scheduled visit on our side, any unused deposit is refunded in full. Refunds post to your original payment method, typically within a few business days.

Memberships bill on a monthly cycle. You can cancel at any time and your access continues through the end of the current billing period. We do not pro-rate partial months unless a billing error occurred.

If something looks wrong on your statement, contact billing first — we can usually resolve it the same day. Filing a chargeback before contacting us will pause your account until the dispute closes.