Trust
How we substantiate outcome claims.
Every clinical or operational outcome claim on Virtu is reviewed, sourced, time-bounded, and expirable. Here is how.
Our methodology, end to end
Five steps stand between an internal idea and a sentence the public sees on a Virtu page. Pending and rejected claims never reach a public surface.
Source
Every candidate claim must cite a peer-reviewed study, an FDA label, an internal anonymized data set, or a published clinical guideline before it enters review.
Reviewer
A clinical reviewer evaluates whether the proposed wording is supported by the cited evidence and is appropriate for a public marketing surface.
Approval
Approved claims are written to ClaimReview with status='approved'. Reviewer identity, evidence links, and effective dates are persisted in the audit trail.
Expiry
Approved claims default to a 90-day expiration. After that they fall off every public surface automatically — no human deletion required.
Re-review
Before an expired claim can render publicly again, an admin must re-attach current evidence and pass a fresh review. Re-publishes are logged like new approvals.
Evidence standards
We accept four evidence types and reject anything else. We never publish a claim backed only by a press release, a vendor brochure, or unverified anecdote.
- Peer-reviewed studies
- Used for clinical efficacy and safety language. We require a citable journal, a date of access, and a stable URL or DOI.
- FDA labels
- Used for indication, contraindication, and on-label dosage language. We never paraphrase a label in a way that would extend its scope.
- Internal anonymized data
- Used for operational claims like turnaround time and refund timing. Backed by aggregated, PHI-free metrics from our own platform.
- Clinical guidelines
- Used for protocol language. We cite the issuing body, version, and effective date so a reader can verify the source.
Live evidence stats
Counts only — no patient or provider data is reflected on this page. Numbers update as the governance workflow runs.
Expiry policy
Claims default to a 90-day expiry. After that date the row stops rendering publicly even if the underlying page is still cached. Re-publish requires a fresh reviewer approval and a refreshed evidence link.
Per-service evidence index
Browse the evidence registry by service. Each link drops you into the full claims-and-evidence list scoped to that service.
See the full claims & evidence registry or browse other trust pillars.
Outcomes vary. Any clinical or operational claim shown on a Virtu page has been reviewed and approved through our internal claim governance process. We do not publish unverified claims and we do not guarantee specific outcomes.